This policy was last updated on the 1st of JUNE, 2021.

Triyoga is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised experience.

We have published this notice to help you understand:

• how and why Therapy Clinic London collect information from you

• who THERAPY CLINIC LONDON share your information with, why and on what basis

• what your rights are

If we make changes to this notice we will update you on our website and by sending you an email notification. You will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Therapy Clinic London Limited is the data controller of the information you provide.

When do we collect your data?

• When you create an account at any of Our Locations

• When you purchase a product at any of Our Locations or apply for concession pricing, which requires proof of age, job seekers, student or disabled status.

• When you book a service at any of Our Locations or ask to be added to a waiting list for a service

• When you visit our centres to attend a class

• When you redeem a gift card at any of Our Locations

• When you engage with us on social media

• When you download or install one of our apps

• When you contact us by any means with queries, complaints, please send us your CV for a job application or complete an application form for one of our workshops or teacher training.

• When you enter prize draws or competitions

• When you choose to complete any feedback requests or surveys, we send you

• When you’ve given a third-party permission to share with us the information they hold about you

• When you use our studios that may have CCTV systems operated for both customers and partners' security. These systems may record your image during your visit

What data do we collect, and how do we use it?

Depending upon your use of Our Locations, We may collect some or all of the following personal and non-personal data.

Data Protection says that we can only collect and use your data where we have a proper reason to do so. The law says we must have one or more of these reasons:

• Contract – your personal information is processed to fulfil a contractual arrangement, e.g., placing an order or booking a class.

• Consent – where you agree to us using your information in this way, e.g., storing your payment card details.

• Legitimate Interests – this means the interests of THERAPY CLINIC LONDON in managing our business to allow us to provide you with the best products and service most securely and appropriately.

• Legal Obligation – where it is statutory or another legal requirement to share the information, e.g. when we share your information for law enforcement purposes.

Third-party services and how we share your data

We contract with third parties to supply products and services to you on Our behalf. In some cases, the third parties may require access to some or all of your data. Where any of your data is necessary for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and according to your rights, obligations, and obligations of the third party under the law. In certain circumstances, We may be legally required to share specific data held by Us, including your data, for example, where We are involved in legal proceedings, where we comply with legal requirements, a court order, or a governmental authority.

We use the following third-party data processors based outside the EU but who are protected by the Privacy Shield, which allows them to store EU data on US soil with the GDPR.

Zoom – We use Zoom for all our online and live-streamed classes, workshops, courses, treatments and training. We will send you a unique link for your required booking, which Therapy Clinic London will only share with you for treatments or with other students for online and live-streamed classes, workshops, courses or training. You will be required to have your Zoom account to attend. Zoom ensures your data is secure at all time. For full details, please visit the following: Zoom privacy policy.  

MailChimp – We use MailChimp to send communications and store your sign-up/opt-in data for all promotional emails. Your data is stored safely and securely and will not be shared with any third party directly from MailChimp. You can opt out of these emails at any time by clicking the unsubscribe link at the bottom of every email.  

Where do we store your data?

Therapy Clinic London will store your data in the UK. All MINDBODY Online data for its THERAPY CLINIC LONDON platform, and data with third-party service providers, Loyal Snap, MailChimp and Listen360, are stored in the US, protected by the Privacy Shield that allows MINDBODY Online, Loyal Snap, MailChimp and Listen360 to keep EU data on US soil with the GDPR.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by several factors, including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for seven years after the date we no longer need it for any of the purposes listed under ‘What data do we collect and how do we use it.

• the law requires us to hold your personal information for a more extended period or delete it sooner;

• you exercise your right to have the information erased (where it applies), and we do not need to hold it in connection with any of the reasons permitted or required under the law;

• we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will keep your data until those proceedings have concluded and no further appeals are possible; or

• in limited circumstances, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Your rights

You have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

right to access – You have the right to request information about the personal data we hold on you at any time.

Right to portability – Whenever We process your data by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or another party. This only includes the personal data you have submitted to us.

Right to rectification – You have the right to request rectification of your data if the information is incorrect, including the right to have incomplete personal data completed. If you have a Therapy Clinic London or Mind Body account, you can edit your data under your account and membership pages.

right to erasure – You have the right to erase any personal data processed by Us at any time except for the following situations:

• you have an ongoing matter with Customer Service

• you have an unsettled debt with Us, regardless of the payment method

• if you are suspected or have misused our services within the last four years

• your debt has been sold to a third party within the last three years or one year for deceased customers

• if you have made any purchase, we will keep your data in connection to your transaction for book-keeping purposes

• we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will keep your data until those proceedings have concluded and no further appeals are possible

• in limited circumstances, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

 Your right to object to processing based on legitimate interest

You have the right to object to processing your data based on Your legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

If you have any cause for complaint about Our use of your data, please contact Us at privacy@triyoga.co.uk in the first instance to investigate thoroughly. Should you find the response unsatisfactory, you also have the right to complain about the UK’s supervisory authority, the Information Commissioner’s Office, by calling 0303 123 1113.

Please contact the Information Commissioner’s Office or your local Citizens Advice Bureau for further information about your rights.

Our use of cookies

Cookies are small encrypted text files that are stored on your device by a website. We use cookies to enhance your shopping experience and to analyse our traffic. We don’t store personal information in the cookies we create, but personal information that we hold about you may be linked to the information stored in and obtained from cookies.

By browsing our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser). Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Therapy Clinic London will not seek your consent to place these Cookies. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work correctly if you do so.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA) 

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting your web browser's Preferences or Settings page. 

Children’s Privacy  

Our Service does not address anyone under the age of 18 (“Children”). 

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and aware that your child has provided us with Personal Data, please contact us via hello@triyoga.co.uk. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from all our servers. For all our Children’s online and in-centre classes, we require parental booking. Our Children’s classes will not be live-streamed or recorded. 

Information about THERAPY CLINIC LONDON

Our Locations are owned and operated by THERAPY CLINIC LONDON, a limited company registered in England under company number 03842172, whose registered address is Unit 4, 122a Gloucester Avenue, London, England, NW1 8HX.